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Shopping
What If I have a question about a product?
When do I have to place my order if I want it delivered the next day?
Can I order a cheesecake to be delivered on Saturday or Sunday?
Why can't I have a cheesecake delivered on Monday?
Do you ship to Alaska or Hawaii?
Do you ship to Canada or other International destinations?
How does your pricing work? Is shipping included?
What happens if the recipient is not home?
Can I have the cheesecake delivered to a P.O. Box?
What time will my cheesecake arrive?
If I order two cheesecakes for the same address can they be sent in one package at less cost?
Can I order today for delivery in the future (e.g., can I order two cheesecakes for delivery on Tuesday of next week)?
How do you keep the cheesecakes cold?
How many servings can I get from each cheesecake?
Can I include a greeting card with the cheesecakes?
Security
Is it safe to use my credit card online?
Do you have a privacy policy?
What payment methods are available?
Why do I have to sign in?
I need to change my address or email
Password problems / Can't sign in
Am I going to receive unsolicited emails if I register?
General
How do I contact Atlanta Cheesecake Company?
What If I have a question about a product?
If you have questions about a particular product, please contact us through e-mail at support@AtlantaCheesecakeCo.com or call our customer service line at 1(800) 848-7057 . We have a willing and able staff who will cheerfully help you in any way we can.
When do I have to place my order if I want it delivered the next day?
We have to receive your order BEFORE 12:00 Noon (Eastern Time) the day BEFORE you want your cheesecake to arrive. For delivery tomorrow, place your order BEFORE 12:00 Noon ET.
Can I order a cheesecake to be delivered on Saturday or Sunday?
Saturday delivery is available for an additonal $10. Please order Saturday delivery by phone. FedEx will not deliver on Saturday to some remote or rural areas. Sorry, we can not ship cakes to arrive on Sunday or Monday.
Why can't I have a cheesecake delivered on Monday?
We can not initiate a shipment on the weekend.
Do you ship to Alaska or Hawaii ?
No. Unfortunately, at this time we only service the lower 48 states.
Do you ship to Canada or other International destinations?
Unfortunately no. Our perishable cheesecakes cannot withstand customs delays.
How does your pricing work? Is shipping included?
You'll see the FedEx shipping charge that will be added to each order on your checkout page before your credit card information is requested.
What happens if the recipient is not home?
Our packaging insures that every cheesecake will arrive in perfect condition. In the event that there is no one home, FedEx will leave the cake if it seems safe to do so. The cake should last 2 days in the container...especially during the winter months! Many of our shipments are left at the door. As an alternative, we recomend that you ship to a business address, if possible, if there is somebody there all day to receive the cheesecake.
Can I have the cheesecake delivered to a P.O. Box?
No. FedEx will only deliver to a physical address.
What time will my cheesecake arrive?
We ship all of our cheesecakes via FedEx Priority service. Your cheesecake is guaranteed to arrive by 12:00pm depending on the type of shipment you choose..
If I order two cheesecakes for the same address can they be sent in one package at less cost?
Unfortunately, no. Each cheesecake has to go into it's own specially designed thermo package. And our shipping charges are based on a particular size and weight. If you want to order 6 or more cheesecakes please call us for special pricing and shipping information.
Can I order today for delivery in the future (e.g.,can I order two cheesecakes for delivery on Tuesday of next week)?
Yes, you can if you order by phone. We ship for delivery every day except Sunday and Monday.
How do you keep the cheesecakes cold?
We ship our cheesecakes frozen. Our custom designed inner-shipping container completely surrounds the cheesecake with Styrofoam insulation. Dry Ice is placed around the packaging to keep it cold. The outer shipping container is a corrugated box for added strength and protection. The cheesecake will arrive either partially frozen, or cold and ready to serve.
How many servings can I get from each cheesecake?
Our 9 inch cheesecakes (4 lb 4 oz) are sliced to serve 12.
Can I include a greeting card with the cheesecakes?
Yes, we will ask you for your greeting card text when you check out and will then include your message on a special greeting card.
Is it safe to use my credit card online?
It is very safe to use your credit card at Atlanta Cheesecake Company. We give you the most comprehensive protection available on the Web today. Our Safe Shopping Guarantee protects you when you shop with us.
We guarantee your Privacy by not releasing your personal information to any 3rd party
Do you have a privacy policy?
What payment methods are available?
We accept Visa, Mastercard, American Express, and Discover. We do not accept cash, checks, or ship COD. We offer Gift Certificates that entitle the holder to one cheesecake of their choice delivered to the address of their choice.
Safe shopping and Privacy are the two best reasons. Our shopping cart allows you to easily select multiple items while only having to "checkout" one time. The sign-in process allows you an easier, more secure, and more pleasurable shopping experience. You are able to:
I need to change my address or email
Online shoppers that need to change their address, email or any other contact information please Log-in and go to My Account. Here you can maintain and update your current profile.
Password problems / Can't sign in
Returning shoppers - You should Log-in by clicking the "log-in" link at the top right hand corner of the web page. If you are having trouble signing on, please click the "Forgot your password?" link. If you forgot your username, you may have to re-register as a new shopper.
Am I going to receive unsolicited emails if I register?
No. Our Privacy Policy precludes us from sharing any account information to third parties. Periodically, Atlanta Cheesecake Company will send an email newsletter to inform you of new products or seasonal specials.
How do I contact Atlanta Cheesecake Company?
Atlanta Cheesecake Company is located in Kennesaw, GA.
Atlanta Cheesecake Company
1300 Shiloh Road
Kennesaw, Georgia
(770)427-4896
(800)848-7057
support@AtlantaCheesecakeCo.com